Terms and Conditions

Menopause Naturally

Website: www.menopausenaturally.co.uk
Last updated: 5 June 2026

These Terms and Conditions set out the basis on which you may use this website and purchase or book any services, consultations, workshops, training, digital resources or other offerings provided by Menopause Naturally.

By using this website, booking a service, attending a session, purchasing a resource, joining a programme, or engaging with Menopause Naturally in any way, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use this website or book any services.

1. About Menopause Naturally

Menopause Naturally is founded by Julia Oyeleye and provides menopause-related education, wellbeing guidance, health and wellness training, workplace awareness, support sessions, resources and related services.

For the purposes of these Terms and Conditions, "Menopause Naturally", "we", "us" and "our" refer to the business operating through www.menopausenaturally.co.uk and associated booking pages, communication channels, resources and services.

"You" and "your" refer to the website visitor, client, customer, participant, organisation, business, employee, attendee or purchaser using our website or services.

2. Nature of Our Services

Menopause Naturally provides information, education, support and wellbeing guidance relating to menopause, perimenopause, midlife wellbeing, workplace awareness and lifestyle support.

Our services may include, but are not limited to:

• One-to-one consultations or support sessions
• Discovery calls
• Health and wellness training
• Menopause education sessions
• Workplace menopause awareness training
• Workshops, talks, webinars or events
• Online or in-person group sessions
• Downloadable resources, guides, worksheets or digital products
• Bespoke consultancy, training or organisational support

The content provided through Menopause Naturally is intended for general information, education and wellbeing support only.

3. Medical Disclaimer

Menopause Naturally does not provide medical diagnosis, medical treatment, clinical advice, prescription advice, emergency healthcare, or a substitute for professional medical support.

Any information shared through this website, in sessions, training, resources, workshops, emails, social media, or other materials is not intended to replace advice from a GP, consultant, pharmacist, registered healthcare professional, therapist or other appropriately qualified medical practitioner.

You should always seek medical advice before making decisions about your health, medication, hormone therapy, supplements, treatment plans, mental health, or any significant lifestyle change, particularly if you have an existing medical condition, are taking medication, are pregnant, have recently had surgery, or are experiencing severe or concerning symptoms.

If you are experiencing a medical emergency, severe symptoms, suicidal thoughts, chest pain, unusual bleeding, or any urgent health concern, you should contact emergency services or seek immediate medical attention.

By using our services, you acknowledge that you remain responsible for your own health decisions and for consulting appropriately qualified professionals where necessary.

4. Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website.

You must not:

• Use this website in any unlawful, fraudulent, harmful or abusive way
• Attempt to gain unauthorised access to the website, server or related systems
• Upload or transmit viruses, malware or harmful code
• Copy, reproduce or misuse our content without permission
• Use our website or services to harass, abuse, defame or harm others
• Misrepresent your identity or provide false information when booking or purchasing

We reserve the right to restrict, suspend or terminate access to our website or services if we believe these Terms have been breached.

5. Bookings and Appointments

Bookings may be made through our website, booking system, email, direct message, third-party scheduling platform, or another method agreed by us.

You are responsible for ensuring that all information you provide when booking is accurate, including your name, contact details, organisation details, appointment time, and any relevant information we request.

Once a booking is confirmed, you will receive confirmation by email or through the relevant booking system.

It is your responsibility to attend the appointment, training, workshop, webinar or event at the correct date and time.

For online sessions, you are responsible for ensuring you have suitable internet access, a working device, and access to the relevant online meeting platform.

6. Payment Terms

Payment terms will be stated at the point of booking, purchase or invoice.

Depending on the service, payment may be required:

• In full at the time of booking
• By invoice before delivery of the service
• By agreed instalments
• By another written arrangement agreed between you and Menopause Naturally

All prices are stated in pounds sterling unless otherwise stated.

Where payment is required before a session, training, programme or resource is delivered, your booking may not be confirmed until payment has been received.

If payment is not made by the due date, we reserve the right to cancel, suspend or delay the delivery of services.

7. Cancellations, Rescheduling and Refunds

7.1 Discovery calls

Free discovery calls may be rescheduled where reasonable notice is given.

If you fail to attend a discovery call without notice, we reserve the right not to offer a further free call.

7.2 One-to-one sessions and consultations

If you need to cancel or reschedule a one-to-one session, you must provide at least 24 hours notice.

If you provide sufficient notice, we will make reasonable efforts to reschedule your session.

If you cancel with less than the required notice, or fail to attend, the session may be treated as used and no refund may be given.

7.3 Workshops, training and events

Cancellation and refund terms for workshops, training, corporate bookings and events will be stated at the point of booking or in the relevant proposal, invoice or agreement.

Unless otherwise stated, places on live workshops, training sessions, webinars or events are non-refundable within 14 days of the event date.

Where possible, we may offer a transfer to another date, a recording, a resource, or a substitute attendee at our discretion.

7.4 Corporate or organisational bookings

For bespoke workplace training, consultancy or organisational work, cancellation terms will be agreed in writing at the time of booking.

Where time has already been spent preparing bespoke training, materials, proposals or consultancy work, this time may be chargeable even if the booking is cancelled.

7.5 Digital products and downloadable resources

Digital products, downloadable resources, templates, guides, worksheets or recordings are generally non-refundable once access has been provided, unless required by law.

8. Consumer Cancellation Rights

If you are purchasing as a consumer online, by phone, or by email, you may have a legal right to cancel within 14 days under UK consumer contract rules.

However, this right may be affected where:

• You have requested that a service begins during the cancellation period
• The service has already been fully performed
• You have accessed digital content immediately after purchase
• You have agreed to waive cancellation rights where legally permitted
• A specific legal exception applies

Where you ask us to begin providing a service during the 14-day cancellation period, you may be required to pay for any services already provided before cancellation.

Nothing in these Terms affects your statutory rights.

9. Client and Participant Responsibilities

When engaging with our services, you agree to:

• Provide accurate and honest information where relevant
• Take responsibility for your own health, wellbeing and decisions
• Seek appropriate medical, therapeutic, legal, financial or professional advice where needed
• Attend sessions on time
• Treat Julia, Menopause Naturally, other participants and staff with respect
• Maintain confidentiality in group settings
• Engage with materials and recommendations at your own discretion
• Inform us of any access needs, health considerations or reasonable adjustments required

You understand that wellbeing, lifestyle and educational guidance may not be suitable for every person and individual results will vary.

10. No Guaranteed Outcomes

We aim to provide high-quality education, support, training and resources.

However, we do not guarantee any specific outcome, result, symptom improvement, workplace result, business result, health result, personal transformation, or employee wellbeing result from using our website, attending a session, purchasing resources, or taking part in training.

Your results may depend on many factors outside our control, including your personal circumstances, health history, workplace environment, level of engagement, medical support, lifestyle, and implementation.

11. Workplace Training and Organisational Support

Where Menopause Naturally provides workplace training, consultancy, menopause awareness sessions or organisational support, our role is to provide education, awareness, guidance and practical considerations.

We do not replace HR advice, employment law advice, occupational health assessment, medical assessment, policy drafting by qualified professionals, or legal guidance.

Employers and organisations remain responsible for their own policies, procedures, employee relations, legal compliance, reasonable adjustments, equality obligations, health and safety duties, and employment decisions.

Any training or consultancy provided should be considered alongside appropriate professional advice.

12. Confidentiality

We will treat personal information shared with us respectfully and confidentially, except where disclosure is required by law, safeguarding obligations, professional duties, or where we believe there is a serious risk of harm to you or another person.

In group sessions, workshops, training or community settings, participants are expected to respect the confidentiality and privacy of others.

You must not record, screenshot, copy, distribute or share private discussions, training content or participant information without written permission.

13. Safeguarding and Duty of Care

Menopause Naturally is not an emergency service or crisis support provider.

If during a session, communication or engagement with our services, we believe there is a serious risk of harm to you or another person, we may need to take appropriate action. This may include signposting to professional support, emergency services, or other appropriate organisations.

14. Intellectual Property

All content on this website and within our services is owned by or licensed to Menopause Naturally unless otherwise stated.

This includes, but is not limited to:

• Website copy
• Training materials
• Workshop content
• Slides
• Guides
• Downloads
• Worksheets
• Videos
• Audio recordings
• Frameworks
• Branding
• Logos
• Images
• Social media content
• Emails
• Digital resources

You may use purchased or freely provided materials for your own personal or internal business use only, unless we agree otherwise in writing.

You must not copy, reproduce, sell, share, distribute, teach, adapt, upload, publish or commercially exploit our materials without prior written permission.

For corporate clients, the permitted use of training materials will be agreed in writing.

15. Recordings

Some workshops, webinars, online sessions or training events may be recorded.

Where a session is being recorded, we will inform participants where reasonably possible.

Recordings may be made available to registered participants or used for internal training, quality, marketing or educational purposes, depending on the nature of the session and permissions given.

You must not make your own recording of any session without prior written consent.

16. Testimonials and Feedback

If you provide a testimonial, review, comment, message, case study or feedback, you give Menopause Naturally permission to use it for marketing, website, social media, training or promotional purposes.

We will take reasonable steps to anonymise sensitive information unless you have given permission for your name, business name, role, organisation or image to be used.

You may withdraw permission for future use by contacting us, although this may not affect materials already published or printed.

17. Email Marketing and Communications

If you sign up to our mailing list, download a resource, book a session, attend an event, or make an enquiry, we may contact you with relevant information, updates, resources or offers, where permitted by law.

You can unsubscribe from marketing emails at any time.

For more information about how we collect and use personal data, please see our Privacy Policy.

18. Privacy and Data Protection

We will handle personal data in accordance with applicable UK data protection law, including UK GDPR and the Data Protection Act 2018.

Personal data may be collected when you:

• Use this website
• Complete a form
• Book a session
• Make a payment
• Join a mailing list
• Attend a workshop or training
• Contact us by email, message or phone
• Purchase or download a resource

Please refer to our separate Privacy Policy for more information.

19. Third-Party Links and Platforms

Our website or communications may contain links to third-party websites, booking systems, payment platforms, social media platforms, video conferencing tools or other external services.

We are not responsible for the content, availability, privacy practices, security or terms of third-party websites or platforms.

You should review the relevant third-party terms and privacy policies before using them.

20. Technical Issues

We aim to keep the website and online services available and functioning, but we do not guarantee uninterrupted access.

We are not responsible for delays, interruptions, technical failures, internet issues, platform outages, device problems, email delivery failures, or circumstances beyond our reasonable control.

Where a live online session is disrupted due to technical issues on our side, we will make reasonable efforts to reschedule or provide an alternative where appropriate.

21. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the fullest extent permitted by law, Menopause Naturally will not be liable for:

• Any indirect, consequential or special loss
• Loss of profit, income, revenue or business opportunity
• Loss of data
• Loss arising from reliance on general educational or wellbeing information
• Decisions made without seeking appropriate medical or professional advice
• Outcomes not achieved from using our services
• Third-party platform issues or external links
• Events outside our reasonable control

Our total liability to you in connection with any paid service shall not exceed the amount paid by you for that specific service, unless otherwise required by law.

22. Force Majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control.

This may include illness, emergency, bereavement, strikes, pandemic, government restrictions, technical failures, internet outages, platform issues, extreme weather, transport disruption, or other unforeseen circumstances.

Where possible, we will make reasonable efforts to reschedule or provide an alternative.

23. Behaviour and Right to Refuse Service

We reserve the right to refuse, suspend or terminate access to our services where we believe a person has behaved in a way that is abusive, threatening, discriminatory, disruptive, inappropriate, unsafe, dishonest, or in breach of these Terms.

No refund will be given where access is removed due to serious misconduct or breach of these Terms.

24. Changes to Services, Prices or Terms

We may update our services, prices, availability, website content, booking processes and these Terms from time to time.

The Terms in force at the time of your booking or purchase will apply to that booking or purchase unless a change is required by law.

Continued use of the website after changes are published means you accept the updated Terms.

25. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising under or in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.

26. Contact

If you have any questions about these Terms and Conditions, please contact:

Menopause Naturally
Founder: Julia Oyeleye
Website: www.menopausenaturally.co.uk

Email: julia@menopausenaturally.co.uk